Answers grounded in live data
Before Lexa says “in stock” or quotes a price, it verifies against your live Storefront data. No hallucinated availability, no wrong prices.
Built for Shopify · shopper-facing, not merchant-only
The AI concierge your shoppers can trust.
Lexa answers every shopper in their own language with live, verified product info — never a hallucinated price or a fake “in stock.” And when a human is needed, it hands off in one honest tap.
- Live stock verified
- One-tap human handoff
- 30+ languages
30+
languages, out of the box
<2s
median first reply
24/7
always on, every timezone
100%
answers grounded in live data
What Lexa does
A concierge that actually knows your store
Most store chatbots guess. Lexa checks — then answers, sells, or hands off to a human, all without leaving the chat.
Honest one-tap human handoff
When a shopper needs a person, Lexa says so and routes to your inbox — with a real takeover, not a dead-end “we’ll email you.”
Speaks your shoppers’ language
Detects and replies in 30+ languages automatically, so every visitor gets a native-feeling conversation.
Semantic catalog search
Understands intent, not just keywords — “something warm for a rainy commute” finds the right products from your catalog.
Guided add-to-cart
Lexa can surface the right variant and drop it straight into the cart, turning questions into checkouts.
Conversations you can audit
Every chat is logged with analytics and insights, so you always know what Lexa told your shoppers.
Two things other bots don’t do
Built to protect the moments that lose customers
An angry shopper stuck with a bot, or a question your store never answered — Lexa turns both into a save.
Senses frustration and forwards to you — automatically
Lexa reads the tone of every conversation. The moment a shopper gets upset — or asks for a real person — it stops answering and forwards the chat straight to your team, with a summary of what went wrong. No angry customer left arguing with a bot.
Turns every unanswered question into your next fix
When a shopper asks something your store hasn’t told Lexa yet, it never makes something up — it logs the gap. Your dashboard groups them by how often they’re asked into a “Fix what shoppers asked” list, each with a ready-to-edit suggested answer. Approve it once, and Lexa knows it from then on.
How it works
Live in an afternoon
From install to answering shoppers — no engineering lift, no long onboarding.
01
Install in one click
Add Lexa from the Shopify App Store. No theme code, no developers — the widget embeds itself.
02
Sync your catalog
Lexa reads your products, collections, and policies and builds a private knowledge base in minutes.
03
Go live with confidence
Preview a real conversation, then flip it on. Lexa starts answering shoppers 24/7 in every language.
Why trust matters
Shoppers act on answers. Yours had better be right.
A wrong price or a fake “in stock” costs you a sale and a customer. Lexa is built so its answers are safe to act on.
A typical store bot
- ✕Invents prices and “in stock” from stale training data
- ✕Dead-ends the shopper when it can’t help
- ✕English-first, awkward everywhere else
- ✕No record of what it told your shoppers
With Lexa
- Verifies stock & price against live Storefront data
- Honest one-tap handoff to a real human
- Native replies in 30+ languages automatically
- Every answer logged, with analytics & insights
Shopify’s own Sidekick & Magic are merchant-only. Lexa is built for the people who actually buy — your shoppers.
Pricing
Start free. Upgrade when you grow.
Simple, flat monthly plans — no per-resolution surprises. Billed securely through Shopify with your store, with a 7-day free trial on paid plans.
Free
For new stores trying Lexa out.
Free
50 messages / month
- Auto-detect shopper language
- Rich product cards
- 7-day conversation logs
- Manual sync
Most popular
Starter
For growing stores that want every language.
$9/mo
300 messages / month · 7-day free trial
- Everything in Free
- All languages, auto-detected
- Analytics & insights
- 90-day logs + auto-purge
- Semantic cache
Pro
For busy stores that need more volume.
$19/mo
1,000 messages / month · 7-day free trial
- Everything in Starter
- Priority sync queue
- Advanced analytics export
- Usage-based overage (soon)
Every plan includes live data verification, honest human handoff, and auto-detected languages. Billed through Shopify · cancel anytime.
Give every shopper a concierge they can trust.
Install Lexa, sync your catalog, and go live today — free to start, no credit card required.